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Privacy Policy

At Lemongrass House Malaysia we understand and respect your concerns about the privacy and security of your personal information. We are committed to maintaining and using your information responsibly. We collect information for one reason - to help serve you better.

Please take a moment to read our Privacy Policy. It explains what types of information we collect, how that information is used, to whom it is disclosed, and how it is safeguarded. This Privacy Policy applies to all information previously or currently provided to or collected by us. By interacting with Lemongrass House Malaysia, including using www.lemongrasshouse.com.my (the "Site"), you consent to our use of your information as described in this Privacy Policy. We may change our Privacy Policy and when we do we will publish the changes here. For this reason, we encourage you to review our Privacy Policy periodically.

What information is collected?

We collect personally identifiable information that you provide, such as your name, billing address, shipping address, telephone number, e-mail address, credit card information, and date of birth, when you:

  • Make a purchase
  • Enroll in a loyalty, rewards, or promotional program
  • Participate in interactive features on our site or social such as product reviews
  • Sign up to receive e-mails or other notifications from us
  • Enter a contest or sweepstakes
  • Fill out a survey
  • Create an online shopping account
  • Use a social media service like Facebook or Instragram to communicate with us
  • Submit a request to our customer service department
How is my information used?

We may use the information we collect in the following ways:

  • To process, track, and fulfill your order
  • To communicate with you about the status of an order
  • To identify your product and service preferences
  • To administer a sweepstakes or contest
  • To deliver vouchers, marketing communications, and ads
  • To administer loyalty, rewards, and promotional programs
  • To improve the effectiveness of the Site and our marketing efforts
  • To prevent fraudulent transactions
Will my information be shared with third parties?

Lemongrass House Malaysia does not sell or rent any personal information about our customers to any third party. We do share information we collect from you within the Lemongrass House Malaysia group of affiliated companies. We also may share your information with companies that provide support services to us (such as shipping, name, and address verification; customer service; contest administration; e-mail distribution; and promotions fulfillment) or that help us market our products and services. These companies are not authorized to use the information we share with them for any other purpose or to send you unsolicited mail. We may also share information that you elect to make available to the public on the Site or social media networks. For example, if you post a product review on the Site or interact with us on social media sites and elect to make it available to the public, your information will be accessible on the Site and our social applications. With your prior consent, we may share names and addresses from our mailing list with carefully chosen marketing partners. We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal personally identifiable information.